KEEP Terms of Use

Last updated: 16 October 2026

These terms are an agreement between you and Sustained by Grace (Pty) Ltd, a company registered in South Africa ("KEEP", "we", "us" or "our"). They cover the KEEP apps for Android and iPhone, the web app at my.keepapp.co.za and our website at keepapp.co.za.

By creating an account or using KEEP, you agree to these terms and to our Privacy Policy. If you use KEEP for a business, you confirm that you may accept these terms for that business. If you do not agree, please do not use KEEP.

1. What KEEP is

KEEP helps small businesses remember their customers. It keeps customer records, visit history, photos, bookings and follow-up reminders, turns spoken or typed notes into records, and drafts WhatsApp messages for you to review and send.

KEEP is a productivity tool. It is not an accounting, tax, medical or legal record system, and it does not replace one where the law requires it.

2. Who can use KEEP

You must be at least 18 years old and use KEEP for a legitimate business. You must give us accurate account details and keep them up to date.

3. Your account

Keep your phone, email account and sign-in codes secure. You are responsible for what happens in your account, unless it is caused by our failure to meet these terms. Tell us at support@keepapp.co.za straight away if you think someone else has used your account.

4. Your customers' information

You own the information you put into KEEP and remain responsible for it. For your customers' personal information, your business is the responsible party under POPIA and KEEP is your operator. That means:

• You confirm that you have a lawful reason to collect and keep the information you enter, and that you have told your customers about it where POPIA requires.
• We process customer information only to provide KEEP to you and according to your use of the app, unless the law requires otherwise.
• We keep it confidential and do not use it for our own purposes, sell it or use it for advertising.
• We protect it with appropriate technical and organisational security measures, as described in our Privacy Policy.
• We use the service providers named in our Privacy Policy to help provide KEEP, and we hold them to the same duties.
• We will tell you without undue delay if we have reasonable grounds to believe your customer information has been accessed or acquired by an unauthorised person.
• If one of your customers asks us about their information, we will refer them to you and help you respond where we reasonably can.
• When you delete customer information or your account, we delete it as described in our Privacy Policy.

5. Acceptable use

You may not use KEEP to:

• break any law, including POPIA and laws on unsolicited messages;
• store information you are not entitled to keep, or content that is unlawful, harmful or infringes someone else's rights;
• harass, threaten or spam anyone;
• try to reach another business's data, probe or overload our systems, or get around plan limits;
• copy, resell or reverse-engineer KEEP, except as the law allows;
• upload malware.

6. AI features

KEEP uses AI from third-party providers to transcribe voice notes, extract visit details, suggest follow-ups, understand requests and draft messages. AI can be wrong. Check transcripts, amounts, dates and drafts before you rely on them or send them to a customer. You are responsible for what you send.

7. WhatsApp and other services

KEEP can open WhatsApp with a message already written. KEEP does not send messages for you; you decide whether to send them. Your use of WhatsApp, Google sign-in, the app stores and other third-party services is governed by their own terms.

8. Photos and content

You keep ownership of the photos, notes and other content you add. You give us a limited right to store, process and display that content only to provide KEEP to you. You confirm you have the right to upload it.

9. Plans, limits and payment

KEEP has a free plan with limits on the number of customers, AI actions and photos. The current limits are shown in the app and on keepapp.co.za. We may change the free plan's limits, but we will tell you in advance, and a change will not delete information you have already stored.

Paid plans (Keep Pro) will be offered at the price shown before you buy. Before you pay we will show you the price, what is included, how often you will be billed and how to cancel. If you buy through the Apple App Store or Google Play, their payment, renewal and refund terms apply, and you manage or cancel the subscription in your store account. We will not charge you for anything you have not agreed to.

10. Availability and changes to KEEP

We work to keep KEEP reliable and to back up your data regularly, but we cannot promise it will always be available or free of errors. Your phone may need a signal to sync. We may update, add or remove features to improve KEEP, for security or to comply with the law. If we remove a feature you rely on in a paid plan, we will tell you in advance.

11. Ending your use

You can stop using KEEP at any time and delete your account in Settings, which permanently deletes your data as described in our Privacy Policy. Please keep your own copy of anything you need first.

We may suspend or close an account that seriously or repeatedly breaks these terms, puts other users or KEEP at risk, or where the law requires. Where reasonable we will warn you first and give you a chance to fix the problem or retrieve your data. If we stop offering KEEP altogether, we will give at least 30 days' notice so you can retrieve your information.

12. Our intellectual property

KEEP's software, design, name and logo belong to Sustained by Grace (Pty) Ltd or its licensors. We give you a personal, non-exclusive, non-transferable right to use KEEP while you have an account and follow these terms. If you send us ideas or feedback, we may use them without obligation to you.

13. Liability

KEEP is provided as it is and as available. To the extent the law allows:

• we are not liable for indirect or consequential loss, such as lost profits, lost business or lost opportunities;
• we are not liable for loss caused by mistakes in AI output that you did not check, by information you entered, or by events outside our reasonable control, such as load shedding, network failures or third-party outages;
• our total liability to you for any claim about KEEP is limited to the amount you paid us in the 12 months before the claim, or R500 if you have not paid us anything.

Nothing in these terms limits any right you have, or any liability we have, that cannot be limited under South African law, including the Consumer Protection Act where it applies to you, or liability for our gross negligence or wilful misconduct.

14. App store terms

If you downloaded KEEP from the Apple App Store or Google Play, these terms are between you and us, not Apple or Google. Apple and Google are not responsible for KEEP, its content, maintenance or support, or for any claims about it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. If KEEP fails to meet an applicable warranty, you may notify Apple, which may refund the purchase price (if any); Apple has no other warranty obligation for KEEP. You confirm you are not in a country under a US government embargo and are not on a US government list of prohibited or restricted parties.

15. Changes to these terms

We may update these terms as KEEP changes. The date at the top shows the latest version. If a change materially affects your rights, we will tell you in the app or by email at least 14 days before it takes effect. If you keep using KEEP after that, the new terms apply. If you do not agree, you can delete your account.

16. Law and disputes

South African law governs these terms. If you have a complaint, please contact us first at support@keepapp.co.za and we will try to resolve it within 14 days. If we cannot, the South African courts with jurisdiction will decide it, without affecting any right you have to approach a consumer tribunal, ombud or regulator.

17. About us

As required by the Electronic Communications and Transactions Act:

Sustained by Grace (Pty) Ltd, trading as KEEP
A private company registered in South Africa
Website: keepapp.co.za
Email: support@keepapp.co.za
Privacy and POPIA requests: privacy@keepapp.co.za