Delete your KEEP account

Last updated: 16 October 2026

KEEP is made by Sustained by Grace (Pty) Ltd. You can delete your KEEP account and all of its data at any time, from the app or by email.

Delete it in the app

1. Open KEEP and sign in.
2. Tap Settings.
3. Scroll down to Delete account & data and tap Delete.
4. Type DELETE and tap Delete everything.

Your account is deleted straight away. This works the same in the Android app, the iPhone app and the web app at my.keepapp.co.za.

Delete it by email

If you can no longer open the app, email privacy@keepapp.co.za from the email address you sign in with, and ask us to delete your account. We will confirm that the request comes from you and delete the account within 7 days, then let you know.

What gets deleted

• Your login and all sign-in sessions.
• Your business profile and settings.
• Every customer, visit, booking, follow-up and reminder.
• Every photo stored in KEEP.
• Your plan and usage records.

Deletion is permanent and cannot be undone. Copy anything you need first.

What we keep, and for how long

• Encrypted backups: deleted data can remain in our backups for up to 12 months, until those backups expire. Backups are only used to recover from a failure, and deleted accounts are never restored from them.
• Error reports: technical error reports, with personal details removed, are deleted after at most 180 days.
• Records the law requires: if you had a paid plan, we keep invoices and payment records for as long as tax law requires.

Voice recordings are never kept after they are transcribed, so there are none to delete.

Delete some data, but keep your account

You don't have to close your account to remove data. In the app you can delete a single customer, visit or photo at any time, and it is removed straight away.

Questions

Email privacy@keepapp.co.za. Our Privacy Policy, at keepapp.co.za/privacy, explains how we handle your information.