KEEP support

We're a small South African team and we read every message.

Get in touch

Email support@keepapp.co.za with your question. Tell us which phone you use (Android or iPhone) and, if something went wrong, what you were doing when it happened. A screenshot helps. We reply within one working day.

For privacy questions, POPIA requests or to delete your account, email privacy@keepapp.co.za.

Common questions

I didn't get my sign-in code

Codes come from no-reply@keepapp.co.za and usually arrive within a minute. Check your spam or promotions folder, and make sure the email address is spelled correctly. Each code works once and expires after 10 minutes, so ask for a new one if it's late.

Voice notes aren't working

Check that KEEP may use the microphone in your phone's settings, and that you have a signal. You can always tap Type instead and write the note.

How do I upgrade to Keep Pro?

Open KEEP, go to Settings and tap See Keep Pro, then ask for Keep Pro. We'll be in touch within one working day to set it up.

How do I delete my account?

In the app, go to Settings, then Delete account & data. Full instructions are at keepapp.co.za/delete-account.

Is my customers' information safe?

KEEP's servers and backups are in South Africa, every connection is encrypted, and each business can only see its own records. Our Privacy Policy, at keepapp.co.za/privacy, has the details.